LaborFair

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Frequently Asked Questions

How does LaborFair™ work?

LaborFair™ is an online resource for busy people just like you to find affordable help for all of your household, family and personal care directly from the people who provide these services. You'll have FREE access to search for, connect to or post a job request to qualified providers in your community making good help easy to find! Different from other services, you can search in many categories like gardening, housekeeping, painting, childcare, elderly care, handyman & more or even post a specific job that stays visible until no longer needed.

Best of all, the service is FREE to use--you can search and contact any provider directly to their email or post a specific job. Use the service as much as you'd like as often as you'd like, all that we ask is if you hire someone, please provide a review of their services, it's that easy!

Please visit our How it Works page for more information.

What type of providers are listed on LaborFair™?

All types of household maintenance, personal and family care providers. Popular services include housecleaning, janitorial services, gardening, handyman, yard or garbage cleanup, moving, interior/exterior painting, childcare, and eldercare. You name it. But, if you can't find what you are looking for or are in a rush, simply post your specific service request here and qualified providers will respond. If you have a category need that is not available, please let us know: support@laborfair.com.

Where does LaborFair™ find providers?

Providers find us directly or learn about us through our recruitment efforts. We also partner with non-profit job resource centers, collectives and cooperatives to provide them easier access to the online marketplace, helping connect providers to people like you in need of their services. We've remove the agency and the middlemen to eliminate unnecessary fees that save you money and allow the provider to keep more of the dollars they've earned.

Does LaborFair™ screen providers or check references?

Before listing on our site, providers must complete a full profile and provide one current work reference. We make reasonable efforts to contact references to confirm their identity and proof of relationship to the provider. When a professional reference is not available, personal character references are. Note: We are NOT an employment agency, rather a facilitator for people-to-people hiring. As in any other hiring process, it is important to do your own due diligence.

What is the fee for this service?

Laborfair is absolutely FREE for you! You can search for a provider and post a request as often as you'd like for FREE.

How do I contact a provider?

Just click on their listing and fill out the form on their profile. LaborFair routes your job request to the provider's personal email. When posting a job request, be sure to include your preferred method of contact.

Will providers be able to contact me directly?

Yes, providers will contact you via your stated preferred method of contact.

What happens if I am not happy with the provider?

We ask that anyone who hires a provider on our site review the provider. LaborFair™, is a community designed to benefit everyone, both the consumer and the provider, so your feedback is important. Please leave an honest and fair review about the job & provider that describes your experience. Remember this is an important tool that provides valuable information to the provider on the quality of their performance and assists other site users in finding the perfect person. While we strongly encourage to review the provider, you can also email us at support@laborfair.com

How does the rating system work?

The rating system is a two part process. Similar to a movie review, provide a short comment and a rating for the provider's overall performance. Please be fair and objective and consider:

  • Your overall experience
  • The price
  • The quality of work
  • Responsiveness and punctuality
  • Your likeliness to hire the provider again

What is the review policy?

Laborfair publishes all reviews, both favorable and unfavorable, to the provider profiles. As an online peer review system, our policy emphasizes that it is the service rendered being reviewed and not the provider. Reviews can be posted only by those who have received services from the service provider. We promise to remove any and all providers who do not have a reputable service or violate our Terms of Service.

Our Review Process:

  1. Consumer posts negative or positive review.
  2. Laborfair moderates the review board for bad or abusive language.
  3. Laborfair releases all reviews: favorable or unfavorable to the provider profile.
  4. If the provider complains by sending an email describing the discrepancy, Laborfair removes the bad review and places the note "provider review removed for inquiry."
  5. Laborfair sends an email to the consumer and service provider asking for clarification and will Re-publish any reviews that we believe to be sincere and not a violation of any of our terms of use.

A service provider's profile is removed from the site in two instances:

  • Failure to comply with our terms of service
  • Three bad reviews confirmed by independent consumers

What is the hourly rate?

The rate varies depending on type of work, experience of the provider and rate you agree upon with the provider.

What portion of the payment goes to the provider?

100% of your payment goes direct to the provider. This is part of our mission — a fair wage to the provider who does the work rather than an intermediary or an agency who often costs you and the provider money.

How do I refer a provider to my friends or colleagues?

We encourage recommending LaborFair™ and the provider to your friends and colleagues! If you have a favorite provider who is looking for more work, please recommend LaborFair™ to them. You can even register them yourself following our quick and easy process. Please don't forget to post your review.

How do I post a job?

It's easy, simply fill in the form and your job will be posted to our job board. Providers are constantly checking our job board and their email, but because they are working it could take up to the next day to receive a response. Please remember when posting a job to leave key information, like how to reach you and the details and requirements of your job.

Is it legal for me to hire a provider from LaborFair&trade?

Yes, our service providers are independent contractors, like any other independent contractor who provides temporary services for a fee. However, if you do hire someone as a full-time employee you should be aware of your responsibilities as an employer under the Immigration Reform and Control Act of 1986.

What is the fair wage?

LaborFair™ interprets a fair wage as the wage determined by the provider in an open transparent market. As entrepreneurs and independent contractors they must request a wage that supports their needs and remains competitive. Therefore, fair wages must be both sustainable for the provider and the market at large.

Does fair mean I pay more?

Paying fair wages does not mean that it cost you more. Since LaborFair™ enables users and providers to directly connect to each other, 100% of your payment goes to the provider. This is part of our mission — a fair wage to the provider who does the work rather than an intermediary or an agency who often costs you and the provider money.

What is the minimum wage?

The minimum wage for the state of California is $8.00/hour, and within San Francisco it is $9.36/hour— effective January 1, 2008. It is meant to cover the most basic goods and services. The minimum wage is the lowest wage determined by law or contract that an employer may pay an employee for a specified job. The federal minimum wage is the minimum amount that a provider can be paid an hour and applies to almost all providers. States may also set a minimum wage that is higher than the federal minimum. The minimum wage was last raised under the Clinton administration in 1997. Since 1997, the cost of living has increased by 26 percent, eroding the value of the minimum wage to its lowest level in 50 years, according to the non-partisan Center on Budget and Policy Priorities. On May 24th, 2007 Congress voted to increase federal minimum wage from $5.85 to $7.25 throughout all 50 states over the next two years.

What is a living wage?

Living wages are generally much higher than the minimum wage. Living wages also commonly refer to wages set by local ordinances that cover a specific set of providers, usually government providers or providers hired by businesses that have received a government contract or subsidy.

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